customer service TRAINING

COURSE OVERVIEW

Our customer service course is designed for all employees working in a customer service role whether by phone or face to face. All training material is designed to educate employees on how to increase sales and boost customer loyalty and repeat business. Programmes are designed with you in mind and modified to your company’s specific requirements

COURSE CONTENT

  • The required skills needed for customer interaction
  • The importance of, and how to be an active listener
  • The ‘Do’s and Don’ts’ of dealing with irate customers
  • The process and skills of delivering bad news
  • How to keep records of customer complaints

COURSE OBJECTIVES

Upon successful completion of this course participants will:

  • Have the required skills needed for customer interaction.
  • Understand the importance of, and how to be an active listener
  • Be able to apply the ‘Do’s and Don’ts’ of dealing with irate customers.
  • Demonstrate the process and skills of delivering bad news and how to keep records of customer complaints

WHO IS THIS COURSE SUITABLE FOR?

Our Customer Service course is suitable for persons already working in a customer service role who would like to enhance their curriculum vitae and employment options with additional knowledge, skills and qualifications.
Evergreen Training | Customer Service Course

DURATION

One day

CERTIFICATION

Certificate of completion

TESTIMONIALS

CONTACT

EVERGREEN TRAINING
TALENT GARDEN
DUBLIN / CORK
IRELAND
INFO@EVERGREENTRAINING.IE

ANY QUESTIONS?